Refund policy
REFUND POLICY
NO RETURNS OR EXCHANGES
All sales are final. We do not accept returns or exchanges on any purchases, except for items that arrive defective or damaged. For more information on defective products, please refer to the section "Defective or Damaged Products" below.
DEFECTIVE OR DAMAGED PRODUCTS
We take great care in inspecting and packing every order. However, if you receive an item that is defective or damaged, please contact us within 7 days of delivery.
To process your claim, please email us at contact@mahinajewelry.com with the following:
• Clear photos of the defect or damage
• Your order number
• Description of the issue
VERIFICATION PROCESS
Upon receiving your report, we will analyze the photos and information provided. If we confirm the item is defective or damaged, we will:
1. Send you a prepaid return shipping label at no cost. This label must be used to return the item to us.
2. Process your refund within 3 business days after we receive the defective product.
3. Refund to your original payment method.
Please note: The time for the refund to appear in your account depends on your bank's processing time.
Claims submitted after the 7-day window or without sufficient documentation may be declined.
RETURN CONDITIONS
To be eligible for return (in cases of verified defects), the item must meet all of the following conditions:
• Unused and in original condition
• In original packaging
• Returned within the timeframe provided
IMPORTANT: Please inspect your order immediately upon delivery to ensure it meets quality standards. Any issues must be reported within the required timeframe.
RING SIZING GUIDE
Our rings are listed in standard US sizing. If you already know your US ring size, you're all set!
If you're unsure, visit our Ring Size Guide at mahinajewelry.com/pages/ring-size-guide for instructions on how to measure your finger.
Please measure carefully before ordering, as all ring sales are final. No exchanges or refunds will be provided for rings ordered in the wrong size.
CONTACT US
If you have any questions about our refund policy, please contact us at:
Email: contact@mahinajewelry.com
We typically respond within 24 hours.
Last updated: January 10, 2026.